Welcome to WMIS' insurance FAQ

Computer and Internet FAQ

• Which type of Browser should I be using?
• What are "cookies" and why do I need them?
• I turned off the "accept cookies" feature - how do I reactivate it?
• What is "Java Script" and why do I need it?
• Every time I type in the www.wamuins.com address I keep getting a message
  that I do not have "DNS Entry." What is wrong?
• I am typing www.wamuins.com and I am receiving a message
  that your address does not exist. Am I typing the correct address?
• I am typing www.wamuins.com and I am receiving a message that
  "Document Contains No Data." What is the problem?
• Customer Service

For maximum viewing we recommend Netscape Navigator (new window) 4.7 or higher, Microsoft's Internet Explorer (new window) 5.02 or higher, and AOL 5.0.

The use of beta browser versions is not recommended.

A "cookie" is a temporary ID number assigned by WaMuIns.com to your browser each time you visit (like a visitor's badge) that lets us deliver content to you based on preferences you have selected - such as your age of investment knowledge. We do not give this information to any other entity, and as we do not accept advertising on our site your movement is not tracked by any other agency.

The latest browsers including Netscape Navigator™ 4.0+ and Microsoft® Internet Explorer 5.0+ give users the option of disabling the "cookie." Doing so means that a "cookie" cannot be created or read from the browser, this will disable the personalization aspects of our site and you will not be able to surf any password protected sites. Our cookies can only be read by our server, when you visit any site other than WaMuIns.com, other computers can not read your WaMuIns.com cookie.

In order to activate or reactivate a browser's cookie functionality, please note the following:

Netscape™ 3.0 versions

1. Select Options from the top tool bar of your browser.
2. Choose Network Preferences from the drop-down list.
3. Click on the folder labeled 'Protocols'.
4. Verify that the box entitled "Show an Alert before accepting a cookie" has been populated with a check mark.

Netscape™ 4.0+

1. Select Edit from the top tool bar of your browser
2. Choose Preference from the drop down list
3. Click on the folder labeled "Advanced".
4. Verify that, under the section entitled 'Cookies,' the box labeled "accept only cookies that get sent back to the originating server" has been populated with a check mark.

Internet Explorer (most versions)

1. Select View from the top tool bar of your browser.
2. Choose Options from the drop-down list.
3. Click on the folder labeled "Advanced".
4. Verify that, under the section entitled 'Warnings,' the box labeled "warn
5. before accepting cookies" has been populated with a check mark.

A programming language designed as an easy-to-use adjunct to the Java programming language, it is widely used in the creation of interactive Web-based forms and we use it on the WaMuIns.com site to provide more interesting content.

In order to locate the JavaScript setting on most Microsoft Internet Explorer browsers, please note the following:

1. From the browser's top tool bar, select "View".
2. From the selections provided, choose "Options".
3. Click on the "Security" folder.
4. Verify that the box labeled "Enable Java Programs" has a check mark present. If not, click on the box to enable the JavaScript.

On some older versions of Microsoft's Internet Explorer, you can enable the JavaScript setting by completing the following steps:

1. From the browser's top tool bar, select "Preferences".
2. From the selections provided, choose "Languages".
3. Verify that the option box present here with reference to JavaScript has a check mark present. If not, click on the box to enable the JavaScript.

If you are using Internet Explorer version 4.0 or higher, please apply the following steps:

1. From the browser's top tool bar, select "View".
2. From the selections provided, choose "Options".
3. Click on the "Advanced" folder.
4. Click on the Java entry.
5. Verify that the boxes labeled "Java JIT Compiler enabled" and "Java logging enabled" have a check mark present. If not, click on the box to enable the JavaScript.

In order to enable the JavaScript setting on a Netscape Navigator browser, please note the following:

• Netscape Navigator versions 3.0 and 3.01
  1. From the browser's top tool bar, select "Options".
  2. From the selections provided, choose "Network Preferences".
  3. Click on the "Languages" folder.
  4. Verify that both option boxes present here have a check mark present. If not, click on the boxes to enable the JavaScript.
• Netscape Navigator version 4.0
  1. Select Edit - Preferences from the top of your browser.
  2. Highlight "Advanced" category and check "Enable Javascript" selection.

This generally indicates that the browser is not making a connection with your local provider (ISP). That is, the local provider probably hasn't been contacted or has lost connection.

Firstly, verify, in fact, that you are entering the valid Internet address - http://www.wamuins.com It is possible that one of the routers which is routing your transaction to our servers from your local Internet Service Provider (ISP), for whatever reason, no longer recognizes www.wamuins.com as a valid address. This problem will need to be rectified immediately. It is recommended that you contact your local ISP so that they can place a trace on your transaction.

First try reloading the page:

• Internet Explorer
  Click the Refresh button on the navigation bar while depressing the "Shift" key on your keyboard.
• On Netscape
  Click the "Reload" button while depressing the "shift" key on your keyboard.

If you still receive the same message you should immediate notify us either by email or by calling 1 800 -685-9551

If you have questions about our website we make it easy for you to get answers:

E-mail: Please click on Contact us and select the subject matter of your question.

Phone: Call us toll-free at 1-800-685-9551

Mail:
17861 Von Karman Avenue
Irvine, California 92614